Posts Tagged ‘Adielle’s Sausage’

Customer Service, Product Quality and Pricing

It finally quit raining and my sister brought her dog, Jack, over to the boat.  We walked to Caldonia Street in Sausalito and I went into Caffe DiVino for two cappuccino’s.  While waiting for my coffee, I overheard a conversation.

“I couldn’t believe it” he said “after all I paid my chicken was dried out, they did a crappy job wrapping it, I am sick of that place.”  I turned around and said “Could you be talking about Mollie Stone’s?”

Wednesday night I stopped in Mollie Stone’s and bought a forbidden piece of $4.00 cake.  I expect a $4.00 slice of cake to be worth the calories.  When I put my plastic fork into it, ahhhhhh, blue, disgusting, fuzzy mold inside the icing.

Thursday afternoon my sister was putting away some groceries she bought at Mollie Stone’s and the  Aidelle’s Sausage, which we both love, was – you guessed it – slimy and moldy.

Mollie Stone’s pricing places them in the “boutique” category of grocery stores.  They are convenient to the docks.    Most people will pay a little more for cleanliness, convenience and great customer service, but the quality of the product is the foundation and Mollie Stone’s is crumbling and moldy.

Cathy

p.s. The cappuccino at Caffe DiVino was scrumptious.