Posts Tagged ‘RV’

The Complaint Book

As I sat here this morning in my RV watching the hummingbirds six inches out my window, the sun shining, Edgar sleeping, I thought about my “old life”.

I kept a journal called the “Complaint Book”. The two things I did every morning were check my sales numbers from the day before and deal with Customer Complaints. I kept it separate from all my other paperwork and never carried it into a customer’s office, any meeting, it was a handwritten, stand alone, one of a kind living journal for my eyes only.

I believe complaints are the most important factor to happiness for yourself and a happy customer. You know a complaint… any sentence that starts with “This sucks” or your version thereof. Complaints are sacred in sales and life, writing them down gives you a good indicator of how your life, or sales, are going.

Along with customer complaints, I would write down my own daily complaints. When I found myself complaining enough about one certain thing – it was time for a change. If there were enough complaints to fill a book, you really got to look at your life…..

Customer complaints were usually easy to rectify. Some took a good explanation of the realities of supply and demand especially when a customer wanted a small supply of a paper that needed to be ordered by the big expensive case 🙂  I used to order in sample sheets for customers if they needed to do an order of business cards on a specialty sheet – I still hate business cards from a printers and paper suppliers point of view.

So this morning I thought about cleaning out my locker and finding the “Complaint Book” among my stored belongings. I left it at home when I started my journey, it was shredded, along with my other paperwork from xpedx and Clean Copy when the locker was emptied and I moved my entire life into the RV.

I no longer need a “Complaint Book”, I transformed my life into one where each day alive is certainly a good day on earth. Time to wake up Edgar, we are walking to Manzanita – about a 4 mile round trip, to drop off some mail at the post office and grab a nice coffee.

CathyImage

Moving an RV

Always get a kind of knot in the pit of my stomach when I have to move the RV. Edgar and I have been living at Ft. Stevens for 4 months. I moved the RV 3 months ago when I took the position as Park Host, but only about 1,000 yards.

This time we have been living in it and I have made a ton of improvements. Framed in the door, replaced shower and kitchen faucets, replaced toilet, replaced 3 blinds with awesome cellular shades that really keep in the warm and made 2 pairs of insulated drapes for the bedroom, replaced all the cabinet inserts, removed old wiring and got all the electrical systems, including changing out the breaker box (which is actually very easy) working. Put up a shelf where there was a hole and had to custom fit some cabinet door hinges to make it work. Painting – I hate painting, I end up with paint all over me, in my hair, but I love color and this place needed a good brightening, I still haven’t finished the ceiling.

So moving, things just don’t go in one direction, when we move, we move, batten down the hatches is no joke. Everything moves, everything, even the structure, that is why I am so nervous. I have glued, nailed, repaired and painted, crossing my fingers it all holds up. I tried to think about the movement when I made the repairs, compensating tight fit for flexibility.

Then there is your stuff in the cupboards, you learn quick when a bottle of olive oil falls over and leaks. I have mats in all the cupboards, but stuff still falls over if it is not stabilized. Everything hanging shifts and things on shelves go flying.

Then there is the hitching up and towing the car thing…but that’s a different story.

Glad we only have to go about 50 miles.

Cathy