Posts Tagged ‘State Parks’

The Complaint Book

As I sat here this morning in my RV watching the hummingbirds six inches out my window, the sun shining, Edgar sleeping, I thought about my “old life”.

I kept a journal called the “Complaint Book”. The two things I did every morning were check my sales numbers from the day before and deal with Customer Complaints. I kept it separate from all my other paperwork and never carried it into a customer’s office, any meeting, it was a handwritten, stand alone, one of a kind living journal for my eyes only.

I believe complaints are the most important factor to happiness for yourself and a happy customer. You know a complaint… any sentence that starts with “This sucks” or your version thereof. Complaints are sacred in sales and life, writing them down gives you a good indicator of how your life, or sales, are going.

Along with customer complaints, I would write down my own daily complaints. When I found myself complaining enough about one certain thing – it was time for a change. If there were enough complaints to fill a book, you really got to look at your life…..

Customer complaints were usually easy to rectify. Some took a good explanation of the realities of supply and demand especially when a customer wanted a small supply of a paper that needed to be ordered by the big expensive case 🙂  I used to order in sample sheets for customers if they needed to do an order of business cards on a specialty sheet – I still hate business cards from a printers and paper suppliers point of view.

So this morning I thought about cleaning out my locker and finding the “Complaint Book” among my stored belongings. I left it at home when I started my journey, it was shredded, along with my other paperwork from xpedx and Clean Copy when the locker was emptied and I moved my entire life into the RV.

I no longer need a “Complaint Book”, I transformed my life into one where each day alive is certainly a good day on earth. Time to wake up Edgar, we are walking to Manzanita – about a 4 mile round trip, to drop off some mail at the post office and grab a nice coffee.

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